Can’t sign in?
ScaleRisk has no password. You sign in with a code we email you, then confirm with a passkey or an authenticator app.
Is there a password to reset?
No. There is nothing to forget. We email a one-time code to your work address. Admins and platform admins then confirm with a passkey or an authenticator app.
The email code did not arrive
Check your spam folder and the address you typed. A code lasts 15 minutes and works once; ask for a new one on the code screen. If the address is wrong, or you have left the company, ask your workspace admin.
I lost my device but I have a recovery code
On the second step choose “Use a recovery code instead”. Each code works once. After you sign in, set up a new passkey.
I lost my device and my recovery codes
Ask a workspace admin to reset your sign-in in Settings, Members. Next time you sign in, you set up a new passkey.
I am my workspace’s only admin
On the second step choose “I lost my passkey and codes”. After the email code you wait 72 hours; we email you and tell your workspace’s admins, and you can cancel from any session you hold. Or ask your platform administrator to verify you and reset it now.
I am a platform administrator
Ask another platform administrator. If no platform admin can sign in, your operator recovers one from the server with the recovery command in the runbook. Nothing on this page can do it for you.
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